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AbsentEase Terms and Conditions

Last Updated: June 11, 2026

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and AbsentEase ("we," "us" or "our"), concerning your access to and use of the AbsentEase service, website, and mobile application (collectively, the "Service").

If you are accepting these Terms on behalf of a company or other legal entity (your "Company" or the "Customer"), you represent that you have the authority to bind that entity, and "you" refers to that entity. The Customer is responsible for all use of the Service under its account, including use by its administrators, supervisors, and other authorized users.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not access the Service.

Description of Service

AbsentEase is a workforce absence-management service built around SMS messaging. Depending on your plan and configuration, the Service enables:

  • Employees to report absences via text message
  • Supervisors to receive notifications about employee absences
  • Administrators to manage departments, employees, and absence data
  • Companies to track and report on absence patterns
  • Tracking of paid time off (PTO) balances, accruals, and transactions
  • Tracking of attendance events against company-defined attendance policies
  • Optional integrations with third-party time-tracking and payroll services

We may modify, add, or discontinue features of the Service from time to time. Where a change materially reduces the core functionality of the Service, we will use reasonable efforts to provide advance notice.

User Accounts

When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Subscription, Trial, and Payment

Access to the Service requires a paid subscription. Current plans and pricing are described on our website and may change from time to time; price changes will not affect a billing period you have already paid for. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service.

  • Free trial: New subscriptions include a 14-day free trial. When the trial ends, your subscription begins and your payment method is charged automatically unless you cancel before the trial ends.
  • Setup fee: A one-time, non-refundable setup fee, disclosed at checkout, may be charged when you subscribe.
  • Billing: Subscription fees are charged in advance on a monthly or annual basis and renew automatically until cancelled. Fees are exclusive of any applicable taxes, which are your responsibility.
  • Cancellation: You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period, and you retain access to the Service until then. No refunds will be issued for partial subscription periods.
  • Non-payment: If a payment fails or is past due, we may suspend or limit access to the Service until payment is made.

SMS Message Terms

The primary functionality of our Service involves SMS messaging. By using our Service, you agree to the following terms regarding SMS communications:

  • Program description: AbsentEase sends transactional SMS messages related to employee absence reporting on behalf of enrolled employers.
  • Message frequency: Message frequency varies and depends on absence reporting activity. You will only receive messages when reporting or responding to an absence, or when an authorized administrator sends a communication.
  • Message and data rates: Message and data rates may apply for any SMS messages sent or received, depending on your mobile carrier and plan.
  • Opt out: You may cancel SMS messages at any time by replying STOP to any message from AbsentEase. You will receive a one-time confirmation message and no further messages will be sent.
  • Help: Reply HELP to any AbsentEase message for assistance, or contact support at the address below.
  • Supported carriers: Supported carriers include AT&T, T-Mobile, Verizon, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
  • Delivery: We cannot guarantee delivery of messages due to factors outside our control (carrier issues, phone settings, network conditions, etc.).
  • Consent: By providing your mobile number to your employer for use with AbsentEase, you consent to receive transactional SMS messages from AbsentEase relating to absence reporting. Consent is not a condition of purchase of any product or service.
  • Privacy: Mobile phone numbers and SMS consent information are never shared with third parties or affiliates for marketing purposes. See our Privacy Policy for details.
  • Message content should comply with workplace standards and not contain inappropriate content.
  • Messages may be stored on our servers for record-keeping purposes.

Employee Enrollment and Customer Responsibilities

The Customer — not AbsentEase — selects which employees to enroll and provides their mobile phone numbers. As a condition of using the Service, the Customer represents and warrants that it:

  • Has the legal right to provide each phone number it enrolls, and enrolls only individuals with whom it has a current employment or working relationship
  • Has provided any notices and obtained any consents required by applicable law (including the Telephone Consumer Protection Act and similar state laws) for those individuals to receive SMS messages through the Service
  • Will promptly remove or update enrolled numbers when an employee leaves or requests it, and will not attempt to re-enroll or otherwise message individuals who have opted out
  • Will use the Service in compliance with all applicable employment, privacy, and telecommunications laws

Third-Party Integrations

The Service can connect to third-party services (such as time-tracking and payroll platforms) at the Customer's request. By connecting an integration, you authorize AbsentEase to access, retrieve, and synchronize data from that service on your behalf for the purpose of operating the Service.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the acts, omissions, availability, or data accuracy of any third-party service, and an integration may stop functioning if the third party changes or discontinues its service. You are responsible for maintaining any agreements you have with those providers.

Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of AbsentEase and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of AbsentEase.

User Content

Our Service allows you to post, store, share, and make available certain information, text, data, or other material ("User Content"). You are responsible for the User Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting User Content to the Service, you grant us a license to use, store, reproduce, modify, display, and distribute such content solely as needed to operate, maintain, and improve the Service. You retain any and all of your rights to any User Content you submit, post, or display on or through the Service.

You represent and warrant that:

  • You own the content or have the right to use it and grant us the rights and license as provided in these Terms
  • The posting of your User Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person

Not Legal or HR Advice

The Service is a record-keeping and communication tool. Information produced by the Service — including absence records, attendance-policy tracking, PTO balances, and discipline-rule notifications — does not constitute legal, human-resources, or compliance advice. The Customer is solely responsible for its employment decisions, policies, and compliance with applicable law, and should consult its own legal and HR advisors.

Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates any applicable national or international law or regulation
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation
  • To impersonate or attempt to impersonate AbsentEase, an AbsentEase employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which may harm AbsentEase or users of the Service or expose them to liability

Termination

We may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal risk or harm to AbsentEase, other customers, or message recipients.

We may also terminate your account for convenience with reasonable notice, in which case we will refund any prepaid fees covering the period after termination.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service, or notify us that you wish to delete your account. Sections of these Terms that by their nature should survive termination (including payment obligations, indemnification, disclaimers, and limitations of liability) survive.

Indemnification

The Customer agrees to defend, indemnify, and hold harmless AbsentEase and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • The Customer's breach of these Terms
  • Phone numbers, employee data, or other content the Customer provides to the Service, including claims that messages sent at the Customer's direction were sent without required consent
  • Employment-related decisions or actions the Customer takes based on information from the Service

Limitation of Liability

In no event shall AbsentEase, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use or alteration of your transmissions or content

To the maximum extent permitted by law, the total aggregate liability of AbsentEase arising out of or related to these Terms or the Service, regardless of the form of action, shall not exceed the amounts paid by you to AbsentEase for the Service during the twelve (12) months preceding the event giving rise to the claim.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

AbsentEase does not warrant that:

  • The Service will function uninterrupted, secure or available at any particular time or location
  • Any errors or defects will be corrected
  • The Service is free of viruses or other harmful components
  • The results of using the Service will meet your requirements

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Indiana, and the parties consent to the personal jurisdiction of those courts.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Phone Number: 260-320-6006

These Terms and Conditions were created specifically for AbsentEase, a service that manages employee absences and sick leave through SMS messaging.

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